Transforming what insured and insurer both need into a fair result
Insurance Help was built on a simple idea: policyholders deserve a team in their corner who understands construction, reads policy language for a living, and knows how carriers negotiate.
Innovative solutions for today's dynamic claims environment
At Insurance Help, our team of experts is committed to providing innovative, honest solutions that meet the real demands of a claim — not the simplified version an initial estimate suggests. Our goal is to empower policyholders with the same technical footing insurance companies bring to the table, so the outcome reflects the actual loss.
That means combining hands-on building knowledge with claims and appraisal experience under one roof, rather than sending you between separate specialists who don't talk to each other.
The principles behind every claim
Independent advocacy
We are engaged by, and answer only to, the policyholder — never the insurance company.
Documentation first
Every claim is built on thorough inspection and evidence, not assumptions or a quick walkthrough.
Plain-language transparency
Fees, timelines, and next steps are explained clearly before you commit to anything.
Construction-grade accuracy
Our building consulting background means estimates hold up to scrutiny from any carrier.
Our team, at a glance
- Licensing
- Licensed & bonded public adjusters
- Background
- Construction & claims experience
- Status
- Active in every state we serve
- Primary base
- Martinsburg, WV
Licensed to represent you, not the carrier
Public adjusters are state-licensed professionals, held to the same regulatory standard as the adjusters insurance companies employ — the difference is who we work for. Our team of experts maintains active licensing across the states we serve, so you're always represented by someone qualified to go toe-to-toe with the carrier.
- Licensed public adjusters, bonded per state requirements
- Contracts and disclosures filed per state insurance department rules
- Building consulting background informs every estimate
Specialized training our team brings to every claim
On top of state adjuster licensing, our team holds industry-recognized designations in restoration, remediation, and building diagnostics — so complex losses get evaluated with the right expertise, not guesswork.
Master Water Restorer
Advanced-level training in water damage restoration, drying science, and loss mitigation.
Applied Microbial Remediation Specialist
Certified in identifying and remediating mold and microbial contamination after water and storm losses.
HAAG Certified
Trained under the HAAG Engineering standard for evaluating hail, wind, and roofing damage.
Professional Building Analyst
Skilled in diagnosing structural and building-envelope issues to support accurate, defensible estimates.
Rooted in the Eastern Panhandle, working across the Mid-Atlantic
Insurance Help is based in Martinsburg, West Virginia, and is most active across West Virginia, Virginia, and Maryland. We also take on claims further afield as needed.
Counties & cities we serve, by state
West Virginia
- Berkeley County (Martinsburg)
- Jefferson County (Charles Town)
- Morgan County (Berkeley Springs)
- Hampshire County (Romney)
Maryland
- Allegany County (Cumberland)
- Garrett County (Oakland)
- Washington County (Hagerstown)
- Frederick County
- Montgomery County
- Carroll County (Westminster)
- Howard County
- Baltimore County
- Anne Arundel County (Annapolis)
- Charles County (La Plata)
- Calvert County
- St. Mary's County (Leonardtown)
Virginia
- Frederick County (Winchester)
- Clarke County (Berryville)
- Warren County (Front Royal)
- Shenandoah County (Woodstock)
- Page County (Luray)
- Rockingham County (Harrisonburg)
- Culpeper County
- Fauquier County (Warrenton)
- Loudoun County (Leesburg)
- Fairfax County
- Prince William County (Manassas)
- Stafford County
- Arlington County
- Alexandria